We have an opportunity in our Professional Services team who are looking for a Junior Product Specialist to join us on a permanent basis in the Basingstoke office. This is an exciting and unique opportunity as you`ll have the chance to get involved in various projects, making a real impact whilst you`re also being supported to develop. 

As a member of this team, you will be the first port of call for product expertise, knowledge and assistance to all areas of the business, along with using our internal configuration software to meet client requests and project roadmaps on a daily basis. The successful candidate will receive all necessary guidance & training to help them fulfil this position in the business and will be given the opportunity to further develop core competencies both in technical and interpersonal skills. 

This opportunity also offers a career path towards Senior Product Specialist where desired. This is a hybrid working role and you’ll be expected to work from the office (in Basingstoke) at least 2 days a week.

You will contribute & make an impact through: 

• Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required)

• Providing ongoing support both externally and internally (to the likes of Project Managers, Product, Sales and Finance) 

• Creating & maintaining documentation (including internal processes or step by step guides), with the freedom of bringing new ideas to the table within an open team 

• Fault finding & stakeholder collaboration (investigating bugs & testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team)

• Use of technical skills & systems (our internal configuration software, JIRA, ServiceNow, SQL, JSON) 

Personal skills we are looking for: 

• Able to prioritise, manage and track multiple activities and tasks 

• Excellent verbal and written communication 

• Attention to detail 

• A analytical thinking 

• Willingness and ability to embrace change and learn new technologies 

• Receptive and a fast learner 

• Enthusiastic approach and “can-do” attitude 

• Resilient & copes well under heavy workloads 

• Strong Customer Service ethos 

Skills required for this role: 

• Previous experience in a customer/client facing role (desired but not essential) 

• Numerate and literate 

• Proficient in the use of modern PC technologies and software (MS Office, Google Suite) • Customer and service delivery focus

Life at EasyPark Group

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiative and act outside of their comfort zone. To have an open mind and embrace change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.